Returns and refunds

In accordance with Article L221-18 of the Consumer Code and European Directive 2011/83/EU, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal without having to justify your decision.

Send your request before the deadline expires to contact@magiclear.fr, indicating your order number. You may also use the legal withdrawal form (Annex I of Directive 2011/83/EU), provided upon simple request.

To be accepted, any returned item must:

• be in its original state, unopened, and unsealed;
• be accompanied by its intact original packaging and labels;
• be accompanied by the receipt or proof of purchase;
• be subject to a prior request accepted by our customer service team.

Hygiene exception — Article L221-28 of the Consumer Code: cosmetic products opened or unsealed after delivery cannot be returned or refunded for reasons of hygiene and health protection.

• cosmetic products opened or unsealed after delivery;
• items purchased on promotion, on sale, or with a discount code;
• gift cards;
• personalized or custom-made products.

1. Send your return request to contact@magiclear.fr with your order number.
2. After acceptance, you will receive a prepaid return label and shipping instructions.
3. Ship the parcel to the following address:

Warehouse: Dispeo Beauvais — Happycolis
60 Rue Hypolite Bayard
60000 Beauvais, France

Any parcel returned without a prior accepted request will be refused and returned to the sender.

Inspect your order upon receipt. In the event of a damaged, defective, or non-compliant product, contact us immediately at contact@magiclear.fr with photos of the issue. We will cover the return shipping costs and proceed with a replacement or a full refund.

We do not perform direct exchanges. To obtain another product, return the eligible item according to the procedure above, then place a new, separate order on our site.

Upon receipt and inspection of your return, we will inform you via email of its acceptance or refusal.

In case of acceptance: refund within 10 business days to your original payment method. The processing time may vary depending on your bank.

If no refund is credited 15 business days after our confirmation, please contact us at contact@magiclear.fr.