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Magiclear FAQ: Frequently Asked Questions
Find here the answers to the most frequently asked questions about delivery, returns, and Magiclear skincare routines. Magiclear designs swiss-made skincare products to combat dark spots and signs of aging. Have a question that isn't listed? Email us at contact@magiclear.fr.
Shipping
What are the shipping costs and delivery times in France?
In France and Monaco: €4.90 for Mondial Relay drop-off points, €6.90 for home delivery, free shipping on orders over €69, and €15 for Express delivery. Orders are prepared within 3 business days and then shipped via Happy Colis, with a tracking number sent by email.
Do you ship outside of France?
Yes: we ship to France, Monaco, Belgium, Luxembourg, and Spain. For Belgium, Luxembourg, and Spain, shipping is €11.90 for drop-off points (free on orders over €79) and €14.90 for home delivery (free on orders over €99).
Do you offer free shipping?
Yes. Shipping is free on orders of €69 or more in France and Monaco. For Belgium, Luxembourg, and Spain, it is free for drop-off points from €79 and for home delivery from €99.
Do you offer express delivery?
Yes, an Express option for €15 is available in France and Monaco. Orders are prepared within 3 business days before shipping.
How can I track my order?
As soon as your order is shipped, you will receive a confirmation email containing your tracking number, which allows you to follow the package's progress in real-time. For any questions, write to contact@magiclear.fr.
Orders, returns, and customer service
What is your return and refund policy?
You have 14 calendar days after receipt to withdraw, for products that are unopened and unsealed: for hygiene reasons, opened cosmetics cannot be returned. Email contact@magiclear.fr with your order number; a prepaid return label will be sent to you, and the refund will be processed within 10 business days.
Do you offer product exchanges?
We do not offer direct exchanges. Return the eligible item according to our return procedure, then place a new, separate order on the site.
How do I contact customer service?
By email at contact@magiclear.fr or by phone at +33 7 83 31 99 09. The selling company is SwissSkyn SAS, 3 rue Arago, 92800 Puteaux, France.
Where are Magiclear products manufactured?
Magiclear skincare products are formulated and manufactured in Switzerland. They are distributed in France by SwissSkyn SAS, which operates the magiclear.fr and rivieracosmedics.com websites.
Products and routines
What Magiclear routine should I follow for dark spots and hyperpigmentation?
In order: Double Action Cleanser, Anti-Dark Spot Toning Lotion, Fast Action Clarifying Serum (focusing on the dark spots), Fast Action Clarifying Gel, Fast Action Clarifying Cream, then Invisible Sunscreen SPF50+ in the morning. The Anti-Dark Spot Duo combines the serum and cream, the two key products of this routine.
What Magiclear routine should I follow for anti-aging?
Double Action Cleanser, Anti-Dark Spot Toning Lotion, Fast Action Clarifying Serum, then Anti-Aging Day Cream SPF 15 in the morning and Regenerating Night Cream & Vitamin C in the evening. The Day & Night Duo combines the two creams; the Exosome Complex completes the routine for the eye contour area.
Which Magiclear routine is for dark spots on the body?
The Exfoliating Clarifying Soap morning and evening, then the Fast Action Clarifying Body Lotion massaged onto clean, exfoliated skin. Both are included in the Body Duo, and can be used on the arms, legs, back, underarms, elbows, and knees.
Is sunscreen necessary during an anti-dark spot treatment?
Yes, it is essential: without daily sun protection, sun exposure reactivates pigmentation and cancels out the benefits of the treatment. Magiclear offers an Invisible Sunscreen and a Tinted version, both SPF 50+ PA+++ and water-resistant.
Invisible or tinted sunscreen: which one should I choose?
Choose the tinted version if you also want to even out your complexion and hide dark spots without foundation. Choose the invisible version if you prefer a completely neutral finish or if you are applying makeup over it. The Sun Protection Duo contains both.
What active ingredients are in Magiclear anti-dark spot products?
Depending on the product: niacinamide (vitamin B3), vitamin C, HPPA, salicylic acid, glycyrrhetinic acid, octadecenedioic acid, and extracts of green tea, licorice, white mulberry, and pea. Allantoin and bisabolol soothe the skin during treatment.
Didn't find your answer?
Our team is available to answer your questions via email or by phone at +33 7 83 31 99 09.